وظائف عامة

الشركة السعودية للمعلومات الائتمانية (سمة) تعلن وظيفة في خدمة العملاء بالرياض

سيرة ومسار

اخر تحديث :

أعلنت الشركة السعودية للمعلومات الائتمانية (سمة) عن توفر وظيفة شاغرة بمدينة الرياض.

📋 المسمى الوظيفي

مسؤول خدمة عملاء.

📝 الوصف الوظيفي

الرد على الاستفسارات عبر مركز الاتصال وتقديم معلومات دقيقة حول المنتجات والخدمات لتعزيز صورة الشركة.
تقديم الشروحات والتوضيحات للعملاء حول التقارير الائتمانية وتحليل مكوناتها لضمان الفهم الكامل.
تقديم المستوى الأول من الدعم الفني للعملاء وتصعيد المشكلات المعقدة إلى القنوات المختصة.
فتح تذاكر الخدمة للاستفسارات التجارية ومتابعة طلبات العملاء ذات الصلة.
معالجة وتوضيح استفسارات العملاء المتعلقة بحالات النزاع.
تصعيد النزاعات غير المحلولة إلى مسؤول حل النزاعات للتحليل والإدارة.
جمع وتحليل المعلومات الواردة من العملاء لتحديد الاتجاهات واقتراح مبادرات لزيادة رضا العملاء.
الترويج لمنتجات الشركة الائتمانية في السوق من خلال المكالمات الواردة والصادرة.

✅ الشروط

إتقان اللغتين العربية والإنجليزية (مستوى متقدم).

📅 موعد التقديم

التقديم مُتاح الآن بدأ اليوم يوم الثلاثاء بتاريخ 1447/08/15هـ الموافق 2026/02/03م.

🔗 طريقة التقديم

يمكن التقديم على الوظيفة والاطلاع على التفاصيل من خلال الرابط التالي:

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